列车员称山东人穷，被旅客怒怼后道歉，官方通报
列车员称山东人穷，被旅客怒怼后道歉，官方通报上铁合肥客运段官微2024年05月07日 23:50:02
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亲，播放结束了
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针对网上视频反应“列车员在车上称山东人穷，被旅客怒怼后连忙道歉”，我段迅速组织调查核实。经了解，5月6日K1109次列车运行途中，列车员张某在服务过程中用语不当，反映出我们在职工教育、规范服务等方面存在不足。对此，我们诚挚道歉，将对涉事工作人员根据相关规定给予处理，该涉事工作人员也为自己的不当言语深感后悔并当众道歉。后续，我们将进一步加强工作人员教育，持续改善服务质量，衷心感谢社会各界对我们工作的支持和监督。
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